Return and refund policy
Return Policy
Thank you for your purchase. We hope you are happy with your purchase.
However, if you are not completely satisfied with your purchase for any
reason, you may return it to us for a full refund or an exchange. Please see
below for more information on our return policy
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Returns
For returns you must notify us within 14 days of receiving for your purchase to be eligible, you'll then have 14 days to return the item for a full refund or an exchange.
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All returning items must be unused with tags attached ti be eligible for a refund or exchange.
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Return Process
To return an item, please email customer service at jmcsuppliesshops@outlook.com to obtain a Return Merchandise Number Authorisation (RMA) number. After receiving a RMA number, place the item securely in original packaging, then mail your return to the following address.
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JMC Supplies @ Big Padlock Self Storage
Dairy business park
Long Lane
Liverpool
L9 7AT
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Please not, you will be responsible for all return shipping costs. We strongly recommend that you use a trackable method to return your purchase as we will not be responsible for any lost returns.
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Refunds
After receiving your return and inspecting the condition of your item, we will process your refund or exchange. Please allow at least 1 - 3 days from the receipt of your items to process your return or exchange. We will notify you by email when your return has been processed.
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Exceptions
For defective, or damaged or wrong item sent products, please contact us at the contact details below to arrange a refund or exchange.
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Questions
If you have any questions concerning our return policy, please contact us at:
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07506350526
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